Hi Jem. To reinforce the comments above, this is a situation where perseverance will definitely pay off. Countdown are, of course, unusually busy and because you are a small supplier, you might have been overlooked in the rush. So you just have to make sure you get noticed. I see that James Woodbridge has suggested he might have a specific solution. Follow up with him and if needs be, let me know your details, too and I would certainly be happy to help.