Hi Wendy, you are correct that the payment should be a lump sum payment for 12 weeks. You should have received an email (as well as text) confirming the payment and this will also provide details on how you can get the outcome of your application reviewed. It may be that some of the employee details in your application didn’t match those held by the IRD in which case you will have the opportunity to get them reconciled and you can then re-apply. All the best.