Hi Teuila, I’d suggest refunding the deposit less a fair fee for your time and costs to date. This is a stressful time for all and this would be the best approach in my view from the perspective of your relationship with the client and your general reputation. I’d discourage even offering a credit – who knows when NZ’s borders will open again? And from a legal perspective, it is possible that your client would have the right to terminate the contract, under the common law concept of “frustration” – this occurs when circumstances have arisen, by no fault of either party, that make the performance of the contract: (a) impossible; (b) illegal; or (c) something radically different from that originally envisioned by the parties.